Employment



We are currently looking for individuals to join our ever growing Livestock team. These positions will include assisting and working alongside our office and in store team to create a positive experience for our customers while helping to expand our global footprint. Please send your resume and cover letter to employment@deadstock.ca with the job title you are applying for in the subject line.

  


  

Customer Service Representative 

(Full Time - Vancouver, BC -- Head Office)

We are currently looking to add a Customer Service / Digital Sales Representative to our growing Livestock team. The position will include assisting and working alongside our E-commerce and in store team to create a positive experience for our customers. As the first point of contact for customers, you will be expected to maintain the highest level of Customer Service in order to ensure the Livestock standard of service is always being met. 

Job Responsibilities: 

  • Responding to customer questions/concerns in a timely manner through all channels (phone, email, live chat, etc.)
  • Processing online orders and performing fraud analysis reviews as necessary
  • Maintaining and updating customer orders/information as they occur during your day-to-day responsibilities 
  • Working with the in-store team to facilitate a seamless customer experience
  • Weekly meetings with the Customer Service / E-commerce team and management in order to maintain accountability and share weekly progress

Required Skills:

  • Knowledge and working experience in the Customer Service/Fashion industry 
  • Highly organized and detail oriented, along with the ability to multi-task and learn new programs/systems in a timely manner
  • Works well under pressure, and can meet scheduled deadlines set by both the individual and the team
  • Must possess integrity and follow-through on customer and team commitments 

Competencies:

  • Excellent verbal and written skills — writing and product copywriting experience considered an asset
  • Knowledge of Microsoft Office programs
  • Strong organizational and multi-tasking skills, along with a strong attention to detail

 


  

Retail Sales Associate 

(Part Time - Vancouver, BC and Toronto, ON)

Responsibilities:

  • Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
  • Build lasting relationships with customers through helpful service and communication
  • Resolving customer issues effectively at store level in a timely and positive manner
  • Keep current on our product and service updates
  • Be aspirational to your customers in all aspects of culture: fashion, music, art, technology, and architecture
  • Processing and assembling orders for our online store

Competencies:

  • Knowledge and working experience in the fashion industry 
  • Excellent communication skills
  • Able to problem solve quickly and in a polite manner
  • Highly organized. Works well under pressure and can meet scheduled deadlines set by both the individual and the team
  • Able to multi task and learn new programs quickly
  • Must possess integrity and follow through on customer commitments

 


 

Junior Product Copywriter 

(Part Time / Contract - Vancouver, BC -- Head Office)

As the Junior Ecommerce Content Writer you will be responsible for creating unique, keyword-rich product descriptions for our online catalog of products consisting of 50-500 words and bulleted features depending on product type. You will also be in charge of ensuring that all copy and content displayed on the web store is free of grammatical errors and typos.

 This position will be part time/contract based but may lead to full time employment

Competencies:

  • Exceptional writing, editing, grammar and communication skills
  • Ability to work on a deadline and deliver materials on time
  • Strong computer skills
  • Strong organizational skills, attention to detail and ability to multitask in a deadline driven environment
  • Knowledge and working experience in the fashion industry

 


 

 www.deadstock.ca