FAQ



PAYMENTS

Livestock accepts payment through Paypal, VISA, and Mastercard for Canadian, US and International orders. In the event of payment received through Paypal as an "echeck" the order will not ship until the payment has cleared from the bank account to the Paypal account. While taxes do not apply to both International and US orders, all orders shipping within Canada are subject to the individual Province's tax. Livestock does not do wholesale, pre-sale, or accept credit card payments via phone/email. All orders & transactions are carefully reviewed prior to shipping. Any fraud / violators will be pursued to the full extent of the law. Livestock reserves the right to follow up, refuse, cancel or refund suspicious orders.

In the case your credit card was charged multiple times or charged but your order was not placed: when you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to Livestock, rather your card company has put a hold on it for you while you check out. If your address information then fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 2-4 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be authorized multiple times. 

 

CURRENCY, TAXES AND DUTY FEES

All prices are listed in Canadian Dollars. All duties, customs and taxes incurred when items are shipped internationally are the responsibility of the customer. Due to Canadian law Livestock does not mark down the value of items, nor do we mark items as "gift". If you have any inquiries regarding duties, customs and taxes in your country, contact your local customs office. 

SHIPPING RATES AND DELIVERY ESTIMATES

We ask our customers to allow us 1-2 business days of processing time to assemble your order. Tracking will be sent via email as a FedEx tracking number that can be tracked at www.fedex.com or our online order tracker HERE

Canada

FedEx Canada Ground 5-7 Day for orders $0.00 - $100.00 = $12.50

FedEx Canada Ground 5-7 Day W/ Signature for orders $100.01 and up = $15.00

FedEx Canada Express 2 Day W/ Signature for orders $0.00 and up = $21.50

FedEx Canada / Canada Post Ground W/ Signature to NWT, Yukon and Nunavut = $20.00

In Store Pick Up* = FREE

*"In Store Pickup" allows you to pay online for a product and have that product shipped FREE of charge to your local Livestock. The process takes about 1-7 days, depending where the item is coming from. As soon as your order is ready for pick up, you will receive an email notification. 

USA

FedEx Ground USA 5-7 Day for orders $0.00 - $100.00 = $15.00

FedEx Ground USA 5-7 Day W/ Signature for orders $100.01 and up = $17.50

FedEx Express USA 2 Day W/ Signature for orders $0.00 and up = $24.50

 

Rest of World

FedEx International 3-5 Day W/ Signature for orders $0.00 - $249.99 = $45.00

FedEx International 3-5 Day W/ Signature for orders $250.00 and up = $65.00 

 

Livestock does not ship to PO boxes or freight forwarding companies. 

 

EXCHANGES / RETURNS

Livestock will accept returns for store credit and exchanges within 7 days of item delivery as long as the return item has not been worn and is in the same condition it was when shipped out. All release product purchased on the designated release day is final sale. In store pick up orders may be cancelled and refunded if the item has not been removed from the pick up location. In store pick up orders older than 1 month will not be eligible for return or exchange. All costs related to return/exchange shipping are the responsibility of the customer. A return label will be valid for return shipment for 10 days from the issued date. Any packages not received within the required timeframe may be declined any further action pending approval. Livestock reserves the right to issue a 15% restocking fee if the item is not returned in brand new and sellable condition within 2 weeks time. We will offer a one time price match in the form of online or in store credit in the case of a recently discounted product that has been purchased within 7 days at regular price. If you'd like to initiate or check the status of an exchange or return, please click HERE

All sale items are final sale. 

All of our products are 100% authentic. Guaranteed.