Returns

Exchanges / Returns

 

Please review our return policy below. You may enter your order number and email in the form below to initiate or check on the status of a return. If you have any further questions or concerns, please feel free to contact us at shop@deadstock.ca or toll free at 1-855-360-5483

Online Return Policy 

Livestock will accept returns for Credit or an Exchange on all regular priced items within 7 days of package delivery confirmation (or date of order fulfillment for in-store pick up orders). You may complete an online return/exchange request HERE.

Sale items and any orders placed using a discount/promotional code are Final Sale, and are not eligible for return or exchange online or in-store.

Any “refused” shipments are the customer’s responsibility. The original shipping charge, as well as the cost of return shipping will be deducted from the original purchase amount, and a restocking fee may apply.

All items must be unworn, unwashed and in new condition with the original tags/packaging intact. Please ensure that all items are well-packaged, and all footwear boxes are protected with outer packaging. Any item(s) not received back in the condition in which it was shipped may be refused or subject to a 20% restocking fee.

All additional costs related to online returns are the customer’s responsibility. A pre-paid shipping label will be issued to all authorized return/exchange requests — please allow 1-2 business days for your request to be processed. All return packages must be received back within 10 days of the label issue date or may be subject to refusal. Livestock reserves the right to refuse all unauthorized returns/exchanges.

If you placed an online order and would like to return the item(s) in-store, please email shop@deadstock.ca with your Order #, item(s), and preferred Livestock location so that we may accommodate your request.

In-Store Return Policy

Livestock will accept returns for Store Credit or an Exchange on all regular priced items within 7 days of purchase. Please bring the item along with the original purchase receipt.

Sale items and discounted/promotional merchandise are Final Sale, and are not eligible for return or exchange in-store.

All items must be unworn, unwashed and in new condition with the original tags intact. Any item(s) not received back in the condition in which it was purchased may be refused or subject to a 20% restocking fee.

If you placed an online order and would like to return the item(s) in-store, please email shop@deadstock.ca with your Order #, item(s), and preferred Livestock location so that we may accommodate your request.